Customer terms

Effective date: 12 July 2026

These terms apply to grocery orders placed with EAC Integrated Services for delivery in supported Liverpool areas.

Products and availability

We offer sealed kosher products sourced from third-party shops. Product images and descriptions help identify an item, but packaging may change. Stock is not guaranteed until the shopping run is complete. Kosher certification, allergen and ingredient information should always be checked on the product packaging; contact us before ordering if you are unsure.

Prices, minimum order and payment

The price shown at checkout includes the products and any displayed delivery or service fee. The minimum product order is £35.00. Payment is taken securely through Stripe when you place the order.

Delivery days and cutoffs

Deliveries are normally offered on Sunday and Thursday. Order by Saturday 10pm for Sunday delivery, or Wednesday 10pm for Thursday delivery. Available dates, cutoffs and delivery windows shown during ordering take priority and may change for holidays or operational reasons. Please provide accurate contact, access, safe-place and address details.

Unavailable products and substitutions

An item may be unavailable when we shop. We will follow the substitution choice shown for your order where possible. We will not charge more than the agreed order total for a replacement without your agreement. If an item is unavailable, or a cheaper replacement is supplied, the applicable difference will be refunded.

Changes, cancellations and refunds

Contact us as soon as possible if you need to change or cancel an order. Changes are not guaranteed after the displayed cutoff or after shopping has begun. Approved refunds are returned to the original payment method and may take several working days to appear.

Chilled and frozen food

Please arrange for someone to receive chilled or frozen products. We will only leave them according to the safe-place instructions you supplied. Responsibility for safe storage passes to you when the order is delivered or left as instructed.

Problems with an order

Please email shop@eacintegrated.co.uk promptly with your order number and a description of the problem. Nothing in these terms limits rights you have under UK consumer law.

Privacy

Our privacy policy explains how we use personal information. By creating an account or ordering, you agree to provide accurate information and use the service lawfully.